Introduction
This Privacy Commitment applies to personal information and sensitive personal data or information, including confidential information (“Customer Information”) belonging to customers, potential customers, and other users of the Services (“Customer(s)” or “you”) of Eazy Loan, its affiliates, and group companies (collectively, “Eazy Loan”, “we”, “our”, or “us”).
When using our website, mobile applications, custom extensions, or availing products and services through online or offline platforms, including our offices, third-party platforms, or via electronic or other communications, or any other mode/platform introduced by Eazy Loan (collectively, the “Services”), Eazy Loan may collect, receive, possess, store, use, deal, handle, transfer, retain, and otherwise process Customer Information. By using or accessing our Services, you confirm that you have read and agreed to be bound by this Privacy Commitment and consent to the collection, receipt, possession, storage, usage, handling, processing, transfer, and retention of your Customer Information as described herein.
Eazy Loan is strongly committed to protecting the privacy of its Customers and has implemented necessary and reasonable measures to safeguard the confidentiality of Customer Information and its transmission.
Customer Information
Customer Information includes, without limitation, the following categories of personal data/sensitive personal data that we may collect, receive, possess, store, use, deal, handle, transfer, and process as per applicable laws:
- Data about you: This may include your name, user IDs, signature, email addresses, phone numbers, addresses, KYC/identity documents (e.g., Aadhaar, PAN), biometric data, communications with us, device and location data, and information about how you use our Services.
- Financial data: This includes bank account details, financial information, payment credentials, transaction data, loan details such as amounts, lending history, repayments, credit history, and income details.
- Marketing and communications data: This includes your preferences for receiving marketing messages from us and our service providers, and your communication preferences.
You must ensure that all Customer Information provided to us is accurate, up-to-date, and true. You are responsible for any errors, discrepancies, or inaccuracies in the Customer Information you share, except for information verified through KYC processes as per applicable law and supported by documentary proof. When using our Services, we strive to provide you with the ability to access and correct inaccurate or deficient Customer Information, subject to legal requirements.
Collection of Customer Information
We collect Customer Information to provide you with the Services, fulfill contractual obligations, and comply with applicable laws. Failure to provide requested Customer Information may limit our ability to perform our obligations under our arrangement with you (e.g., providing features of the Services), and we may need to cancel or restrict your access to the Services (or parts thereof).
We collect Customer Information through various methods, including:
- Direct interactions: This includes information you consent to provide when you use our Services or interact with us, such as when you create an account, use the Services, consent to marketing communications, or report issues, provide feedback, or contact us.
- Automated technologies or interactions: When you use the Services, we may automatically collect data about your equipment, browsing actions, and patterns using cookies, web beacons, pixel tags, server logs, and similar technologies. We may also receive such data if you visit websites that use our cookies.
- Third parties or publicly available sources: We may receive Customer Information from publicly available sources and third parties, such as service providers, credit bureaus, partners, affiliates, and government portals.
Cookies
The Eazy Loan website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies—text files containing small amounts of information (excluding sensitive personal data)—downloaded to your device when you visit our website to provide a personalized browsing experience. Cookies enable efficient navigation, remember preferences, and improve your browsing experience by collecting analytics about website usage (e.g., frequently visited pages).
We may engage third-party service providers to help us understand our site visitors better. These providers use the information collected on our behalf to improve our Services. You may also encounter cookies or similar devices placed by third parties on certain pages of our website, which we do not control, and such data is aggregated and anonymous.
You can disable or delete cookies by adjusting your web browser settings. Eazy Loan is not responsible for cookies placed by third parties or the information they collect.
Use of Customer Information
We use Customer Information only as permitted by applicable law or pursuant to contractual obligations, primarily to perform the Services or comply with legal/contractual obligations. We use your Customer Information for purposes including, but not limited to:
- Verifying your identity to register you as a Customer and manage your account(s).
- Providing the Services to you.
- Processing payments made through our Services.
- Complying with legal obligations.
- Administering and protecting our business and Services, including troubleshooting, data analysis, system testing, and internal operations.
- Controlling risk, detecting, and preventing fraud.
- Performing obligations arising from our arrangement with you.
- Responding to court orders, establishing or exercising legal rights, or defending against legal claims.
- Improving customer service to address your requests and support needs.
- Enhancing Service functionality based on your feedback.
- Sending notifications to manage our relationship, including updates about Services, company news, or related information.
- Monitoring trends and personalizing your experience.
- Marketing and advertising our Services to you.
- Improving our business.
- Conducting training and AI-based skill development.
Disclosure of Customer Information
Eazy Loan will not disclose Customer Information to any person unless necessary to:
- Provide our Services, as outlined in the “Use of Customer Information” section.
- Comply with legal requirements or processes.
- Protect or defend Eazy Loan’s, its affiliates’, or group companies’ rights, interests, or property.
- Enforce the terms and conditions of the Services.
- Protect the interests of Eazy Loan, its affiliates, group companies, members, constituents, or others.
To provide Services, we may share confidential information about Eazy Loan with you, expecting you to keep it confidential and not share it with third parties. Failure to maintain confidentiality may result in losses to Eazy Loan, and we reserve the right to suspend Services and pursue other remedies.
Eazy Loan limits the collection and use of Customer Information to a need-to-know basis to deliver better service. We may share, store, or transfer Customer Information to third parties (including affiliates, group companies, successors, service providers, vendors, and partners) under confidentiality obligations, in accordance with contractual terms, applicable laws, and our instructions. These third parties may include, but are not limited to:
- Revenue or tax authorities (e.g., Income Tax Department) as required by law.
- Overseas regulators and authorities for duties like crime prevention.
- Entities to whom we transfer our rights and/or obligations.
- Organizations involved in a restructure, sale, or acquisition, provided they use your information for the same purposes as originally intended.
- Credit reference, identity, and address verification organizations that may record and share your information with other lenders, financial institutions, and insurers to assess creditworthiness or for debt tracing.
- Fraud prevention and law enforcement agencies to prevent fraud, money laundering, or verify identity.
- Other product and service providers for services you have agreed to avail or been referred to.
- Service providers for operational support.
- Courier or postal services for sending mail to you.
- Social media platforms for permitted marketing campaigns.
- Data analytics providers.
- Consultants and lawyers.
These third parties will use Customer Information only for the purposes outlined or as per contractual obligations. For further details, refer to our product-specific terms and conditions and application forms.
Eazy Loan may also exchange, transfer, or share Customer Information with its affiliates and group companies as required by applicable law, and you shall not hold Eazy Loan liable for such use or disclosure.
Storage and Transfer of Customer Information
Eazy Loan complies with applicable laws and internal policies regarding the storage and transfer of Customer Information. As part of your use of the Services, Customer Information may be transferred to and stored in countries other than your own if our servers, vendors, partners, or service providers are located there. We ensure that recipients of transferred Customer Information are subject to confidentiality obligations and process the information in accordance with contractual terms, applicable laws, and our instructions.
Retention of Customer Information
Eazy Loan retains Customer Information for as long as necessary to provide the Services, in accordance with applicable laws and internal policies, such as managing your account, addressing concerns, complying with legal or regulatory requirements, or for legal claims. We may also retain it for business purposes, including responding to queries, combating fraud, or fulfilling contractual obligations. If retention is not required, we make best efforts to destroy or delete Customer Information per our internal policies.
Security of Customer Information
Eazy Loan endeavors to protect Customer Information using appropriate measures to prevent unauthorized access, adhering to standards prescribed by applicable law. We use secure encryption for transmitting Customer Information.
Customers must cooperate to ensure the security of their information, including choosing complex passwords with a combination of alphabets, numbers, and special characters (e.g., !, @, #, $) and not disclosing or recording them in a way that allows third-party access.
We prioritize the security of your personal information, maintaining adequate physical, electronic, and procedural safeguards that comply with applicable laws and regulatory guidelines. Our security systems are designed to protect your information, following a framework aligned with regulatory obligations, internal policies, and industry best practices.
Updates to this Privacy Commitment
We may update this Privacy Commitment from time to time. By using our Services after an update, you consent to the changes. We encourage you to periodically review this Privacy Commitment for the latest information on our privacy practices.
Contact Us and Details of Grievance Officer
If you have questions about this Privacy Commitment, how we process or handle your Customer Information, or other related concerns, please reach out with your queries, grievances, feedback, or comments at https://www.eazyloan.com/feedback or contact our grievance officer:
Name: Ms. Priya Sharma
Designation: Principal Nodal Officer
Email: pno@eazyloan.com
Privacy Policy for NRI Customers
When using our website or availing products and services via online application forms and questionnaires, Eazy Loan and its affiliates may become privy to personal information of Visitors (as defined in the Terms and Conditions, available elsewhere on our website), including confidential information.
Eazy Loan is strongly committed to protecting Visitors’ privacy and has taken all necessary and reasonable measures to safeguard the confidentiality of Visitor information and its transmission through the internet. However, Eazy Loan shall not be liable for disclosure of confidential information when in accordance with this Privacy Policy or agreements with Visitors.
Eazy Loan uses 128-bit encryption, the permitted level in India, for transmitting Visitor registration and transaction requests and information. If information is not transmitted through this encryption, your computer system (if configured) will display an appropriate message.
Eazy Loan will not disclose Visitor information unless necessary to:
- Conform to legal requirements or comply with legal processes.
- Protect and defend Eazy Loan’s or its affiliates’ rights, interests, or property.
- Enforce the Terms and Conditions.
- Protect the interests of Eazy Loan, its affiliates, or others.
The internet is an open system, and Eazy Loan cannot guarantee that Visitor information will not be intercepted or decrypted by others. Eazy Loan, its affiliates, partners, and their respective directors, employees, agents, and representatives shall not be liable if confidential information (e.g., credit card numbers, bank account numbers, passwords, IDs, transaction details) is intercepted and used by an unintended recipient.
Eazy Loan limits the collection and use of Visitor information to a need-to-know basis to deliver high-quality service. We may use and share Visitor information with affiliates and third parties for service provision, fee collection, or notifying Visitors about service issues or expirations. Such agents, contractors, or subcontractors are required to use the information solely for these purposes.
Visitors authorize Eazy Loan to exchange, share, or part with information related to their details and transaction history with affiliates, banks, financial institutions, credit bureaus, agencies, or networks as required by law, customary practice, credit reporting, statistical analysis, credit scoring, verification, or risk management, and shall not hold Eazy Loan liable for such use or disclosure.
While Eazy Loan is not obligated to monitor website functionality, it reserves the right to do so electronically or otherwise and disclose information as necessary to comply with laws, regulations, governmental requests, operate the website properly, or protect itself, its affiliates, partners, and their respective directors, employees, agents, and representatives.
Records of access, instructions, transactions, and other activities maintained by Eazy Loan or third parties through computer systems, tape, or other storage devices shall be admissible in evidence, unchallenged by the Registered User, and accepted as genuine, accurate, conclusive, and binding for all purposes, including recording the time thereof.